Supervisor of Intake-OP Operations

Responsibilities:

Clinic Operations & Environment

  • Oversee daily operations of the Outpatient Clinic, ensuring a safe, trauma-informed environment aligned with Sanctuary principles.
  • Provide operational supervision to therapists, coordinator/case manager and interns to ensure smooth, coordinated clinic operations. Provide back-up support as needed.

Intake & Referral Coordination

  • Manage all aspects of client intake and admissions, including scheduling, documentation, and financial processing.
  • Maintain communication with referral sources (e.g., county agencies, schools) and coordinate internal/external referrals.

Program Enrollment & Data Monitoring

  • Track and report enrollment statistics; collaborate with leadership to optimize referrals and admissions.
  • Participate in triage meetings to assess client engagement and support case closure decisions.

Client Records & Documentation

  • Conduct EMR audits and ensure accurate documentation of services, consents, and encounter forms.
  • Coordinate with Finance to support billing and maintain rosters for therapy and medication management teams.

Clinical Supervision & Support

  • Provide clinical supervision to master's level clinicians, case managers, and interns.
  • Ensure evidence-based, trauma-informed care through regular supervision and treatment monitoring.
  • Collaborate with the Outpatient Director to address service delivery issues and schedule supervision.

Committee & Team Participation

  • Co-chair Outpatient Clinical and Leadership meetings.
  • Represent the clinic in agency-wide committees and community consortiums.
  • Support Sanctuary CORE Team initiatives.

SCHEDULE: Mon-Fri, daytime schedule; base of 37.5 hours/week,

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REQUIREMENTS:

Master's degree with a minimum of 3-5 years of related operations and clinical experience; clinical licensure strongly preferred